For years, you've been scolded by the large software companies in their white ivory towers that the time between the customer agreeing to purchase your vehicle and the F&I delivery time takes "WAY TOO LONG."

News flash: We're not selling ice cream.
These are large transactions with state and federal and lending regulations. The F&I Manager role requires someone highly technical and skilled to transact these deals. Yet these same software companies continue pointing out a problem that doesn't actually exist, with a financially motivated purpose:
They want to sell you a solution to "fix" the problem.
Speed is not the problem. The problem is uncertainty.
Speed is not the problem. The problem is uncertainty.
Many years ago at airports, you would wait for a tram. The customer survey results were clear: People didn't like to wait. So, airports began to look into ways to speed up the tram. They realized the enormous cost to do so. Then they discovered that simply hanging a digital sign that announced how many minutes the tram was away solved the customer experience issue. Same tram, same speed. However, they simply removed the uncertainty. Problem solved.
Deal Tracker is now available at no charge for all iTapMenu Pro
Automotive and Powersport dealer clients.
AUTO
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POWERSPORTS
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Here's how it works:
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Deal Tracker is completely automated.
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At precise moments when you create your menu, iTapMenu will begin sending text notifications to your customer. Within the text is a link to guide the customer through the next steps between agreeing to purchase your vehicle and when you're ready for the F&I delivery, including the estimated number of minutes left.
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At any time, you can send a custom message...if timing has changed for example. Or, perhaps you'd like to remind them to bring their insurance information...whatever you choose.
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iTapMenu carefully paces the customer and eliminates the uncertainty. They now know you're working on their deal, the precise time frame until delivery, and when you're ready to begin.
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Once the delivery is completed, iTapMenu will even deliver the digital F&I documents they have selected (optional).
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